Level II Website & Reservations Support Specialist

Location: Cincinnati, OH

Department: Client Services

Type: Full Time

Min. Experience: Mid Level

About Clubessential

Clubessential provides cloud-based software solutions to the private club and University & College athletic markets and is an Inc. 5000 fastest growing company. We are financially backed by Battery Ventures, a top-tier technology investment firm, helping fuel our current and future growth. We are a lean, fast-paced, passionate team of professionals who thrive on delivering exceptional products and service to our clients and teammates. Our dedication to client success through technology innovation, industry expertise, exceptional customer support and beautiful design has helped us attract the business of some of the top clubs and college athletic organizations in the country including Hilton, Trump Golf, Four Seasons, Marriott, Valhalla Golf Club, Congressional Country Club, Pinehurst, Harvard, Brown, Penn State and over 2,400 other clients.

We are looking for a Website and Reservations Support Specialist to join our team, responsible for providing advanced technical support to our clients. This position provides a wide variety of challenges and opportunities requiring the use of tools, software, and technology to solve problems across multiple company functions.



  • Actively listen and assess client needs to provide effective, value-added solutions
  • Resolve complex and often specialized client needs related to our website products
  • Troubleshoot and resolve client issues in a timely manner
  • Demonstrate accomplished understanding of the technical capabilities of our products
  • Diagnose and escalate complex or “red flag” cases to Level III
  • Weekly rotating shifts to cover the 24-hour after hours emergency response line
  • Document client interaction in CRM
  • On-call time outside of standard business hours may be required

Required Qualifications

  • Intermediate to advanced knowledge of HTML and/or related web programming languages
  • Enjoys communicating with clients through multiple channels (phone, email, chat)
  • Passion for mastering new software / technologies
  • Technically savvy with curiosity for how software works
  • Articulate, confident and friendly communication skills
  • Self-motivated team player with a positive outlook and strong work ethic
  • Strong problem-solving and troubleshooting skills
  • Ability to multi-task effectively in a fast-paced environment
  • Bachelor's Degree from a four-year college or university



Preferred Qualifications

  • Private-club/Hospitality Industry experience



4600 McAuley Place, #350

Cincinnati, OH  45226



This is a full-time position with competitive benefits. The employment package includes a base salary with excellent earning potential. Clubessential offers full health care and retirement benefits including: 401K with company match, Medical, Dental and Vision Coverage Paid Time-Off, Flexible Spending, Healthcare and Dependent Care spending accounts.

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