Project Manager

Location: Cincinnati, OH

Department: Project Management

Type: Full Time

Min. Experience: Experienced

About Clubessential

Clubessential provides cloud-based software solutions to the private club and University & College athletic markets and is an Inc. 5000 fastest growing company. We are financially backed by Battery Ventures, a top-tier technology investment firm, helping fuel our current and future growth. We are a lean, fast-paced, passionate team of professionals who thrive on delivering exceptional products and service to our clients and teammates. Our dedication to client success through technology innovation, industry expertise, exceptional customer support and beautiful design has helped us attract the business of some of the top clubs and college athletic organizations in the country including Hilton, Trump Golf, Four Seasons, Marriott, Valhalla Golf Club, Congressional Country Club, Pinehurst, Harvard, Brown, Penn State and over 2,400 other clients.

 

Project Manager

Working closely with cross-functional teams of designers, programmers, sales representatives and website implementation consultants, you will lead and manage multiple client projects through each stage of the process. As Project Manager, you will manage all aspects and phases of client engagements including kickoff meetings, requirements definition, site mapping, site development and configuration, design review, content publishing, quality testing, site launch. The key to success in this role will be confident and competent leadership of timeline management, setting of client expectations, task coordination and accountability, quality assurance, and proactive communication and reporting to both internal resource teams and external clients.

 

Responsibilities

  • Clarify and fully understand project goals and objectives as communicated from sales and confirmed by clients.
  • Facilitate and direct all client meetings and interaction relating to the initial development and completion of the project.
  • Appropriately set and manage client expectations of project tasks, critical sign-off stages, and milestone schedules.
  • Consult with client on best practices to use in implementing the new system.
  • Interact with and coordinate the involvement of cross-functional teams as needed to meet project objectives.
  • Establish and drive project timeline and desired results.
  • Ability to handle multiple projects across different product lines. (Website, Reservation System, Accounting/POS System)
  • Ensure compliance and accountability by internal team.
  • Identify opportunities for additional sales and forward those to appropriate sales personnel.
  • Record, track and manage projects through weekly project status reviews.
  • Construct intuitive site map structures that support client objectives and facilitate easy accessibility and use by site visitors.
  • Work with client to devise an appropriate cross-marketing plan and ensure that the relevant structures are implemented in the website.
  • Oversee the collection, organization, formatting and publishing of client content on site, whether through Clubessential or client staff.
  • Perform rigorous site review and testing prior to site launch to ensure the highest quality appearance, completeness and functional operation.

 

Required Qualifications

  • Highly effective communication, time management and organization skills
  • 2-5 years of experience with project plan development and management experience
  • 2-5 years of experience working in technology / web
  • Proven ability to build and maintain customer relationships
  • Effective problem solving skills
  • Independent thinker & self-starter.
  • Ability to deep-dive software applications, and become technically proficient.
  • Excellent written and oral communication skills.
  • Detail and action-oriented.
  • Ability to multi-task in a fast-paced environment.
  • Must be comfortable in a customer-facing role and possess a professional disposition
  • Must have four year college degree

 

Preferred Qualifications

  • Project management certification

 

Location

Cincinnati, Ohio

 

Benefits

This is a full-time position with very competitive benefits. The employment package includes a base salary with excellent earning potential. Clubessential offers full health care and retirement benefits including: 401K with company match, Medical, Dental and Vision Coverage Paid Time-Off, Flexible Spending, Healthcare and Dependent Care spending accounts.

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