Customer Success Intern

Location: Cincinnati, OH

Department: Client Services

Type: Part Time

Min. Experience: Student (College)

About Clubessential

Clubessential provides cloud-based software solutions to the private club industry and is an Inc. 5000 fastest growing company. Our dedication to client success through technology innovation, industry expertise, exceptional service and beautiful design has helped us attract the business of some of the top clubs in the country including Hilton, Trump Golf, Four Seasons, Congressional Country Club, Pinehurst, Marriott and over 1400 other clients.

We are looking for a part-time Customer Success Intern to join our team, responsible for providing smooth and welcoming transfers for our clients calling into our support team. This position is perfect for someone with a passion to talk to clients in a fast-paced working environment and looking for a future career in a technology led company.

 

Responsibilities

  • First point of contact for incoming Support & Services requests from clients with prioritization of phone calls, voice mails and emails
  • Actively listen and assess client needs and be able to clearly articulate client issues to the support team members
  • Escalate and assess client issues in a timely manner
  • Identify critical support needs and ensure prompt resolution, including  “warm,” immediate transfers to our support team members

 

 

Required Qualifications

  • Passion for delivering exceptional service to clients
  • Technically savvy with curiosity for how software works
  • Articulate, confident and friendly communication skills
  • Self-motivated team player with a positive outlook and strong work ethic
  • Keen problem solver, able to think on their feet
  • Ability to multi-task effectively in an energetic, fast-paced environment

 

Preferred Qualifications

  • Basic understanding of HTML or related web programming languages
  • Private-club/Hospitality Industry experience
  • In pursuit of an accounting or business-related college degree

 

Location

4600 McAuley Place, #350

Cincinnati, OH 45226

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