Accounting / POS Client Website Specialist

Location: Cincinnati, OH

Type: Full Time

Min. Experience: Mid Level

Clubessential provides cloud-based software solutions that enhance the traditions, interactions, and sense of community of private clubs worldwide.  We blend technology innovation, industry expertise, and interactive design to help clients improve online member communications, driving more traffic to their websites and, ultimately, more foot-traffic to club events.  This dedication to helping clients succeed has helped us attract the business of over 50% of the clubs ranked best in North America.  In spite of the success we've achieved, we refuse to rest on our laurels.  Instead, we remain focused, day-in and day-out, on helping our clients maximize the ROI of their websites.

ACCOUNTING / POS CLIENT WEBSITE SUPPORT

This candidate must have excellent customer service and financial accounting skills / knowledge in order to service our customers. This candidate must be a self-starter, who is able to work in a fast paced dynamic environment.  High level of customer service for on-demand support.  Must be proactive and have the initiative to solve client problems and manage different personalities.

Duties & Responsibilities

  • Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication
  • Ability to manage multiple clients and projects/tasks simultaneously
  • Communicate effectively with all departments within the company
  • Actively listen and assess client needs to provide effective, value-added solutions
  • Educate clients on Clubessential products to optimize their product utilization and overall business results
  • Actively engage clients with value-added insight into website usage
  • Demonstrate accomplished understanding of the technical capabilities of our products
  • Provide initial product training to new clients and ongoing product training to existing clients
  • Troubleshoot and resolve client issues in a timely manner
  • Participate in collaborative work sessions regarding client needs and system improvements
  • Document client interaction in CRM

REQUIRED QUALIFICATIONS

  • 4 year Degree in Hospitality / Management or Accounting
  • Experience with POS software or Accounting / Billing Software
  • Basic Accounting / Finance skills & knowledge
  • Working knowledge of CRM Software
  • Experience maintaining excellent customer relationships
  • Experience working in a fast paced, rapidly changing environment

LOCATION

Cincinnati, OH

BENEFITS

This is a full-time position with benefits. The employment package includes a base salary with excellent earning potential and career progression opportunities.

  • 401K with company match
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Paid Time-Off
  • Flexible Spending Accounts

 

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