Client Website Specialist

Location: Blue Ash, OH

Department: Client Website Support Department

Type: Full Time

Min. Experience: Entry Level

About Clubessential

Clubessential provides cloud-based software solutions that enhance the traditions, interactions, and sense of community of private clubs worldwide.  We blend technology innovation, industry expertise, and interactive design to help clients improve online member communications, driving more traffic to their websites and, ultimately, more foot-traffic to club events.  This dedication to helping clients succeed has helped us attract the business of over half of the top ranked clubs in North America.  In spite of the success we've achieved, we refuse to rest on our laurels.  Instead, we remain focused, day-in and day-out, on helping our clients maximize the ROI of their websites.

Client Website Specialist

We are looking for a technically sophisticated, personable communicator to join our Client Services Website Support team in Cincinnati, OH.  We will be counting on you to ensure Clubessential clients have a positive experience with our product.

This is an excellent opportunity for someone looking to join a rapidly growing organization! 

Responsibilities

  • Actively listen and assess client needs to provide effective, value-added solutions
  • Educate clients on Clubessential products to optimize their product utilization and overall business results
  • Actively engage clients with value-added insight into website usage
  • Demonstrate accomplished understanding of the technical capabilities of our products
  • Provide initial product training to new clients and ongoing product training to existing clients
  • Troubleshoot and resolve client issues in a timely manner
  • Participate in collaborative work sessions regarding client needs and system improvements
  • Document client interaction in CRM

Required Qualifications

  • Bachelor's Degree from a four-year college or university
  • Technically savvy
  • Passion for mastering new software / technologies
  • Articulate, confident and friendly communication skills
  • Self-motivated team player with a positive outlook and strong work ethic
  • Strong problem-solving and troubleshooting skills
  • Ability to multi-task effectively in a fast-paced environment

Preferred Qualifications

  • HTML, CSS, JavaScript, jQuery & SQL skills

Location

Blue Ash, Ohio

Benefits:

This is a full-time position with benefits. The employment package includes a base salary with excellent earning potential and career progression opportunities.

  • 401K with company match
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Paid Time-Off
  • Flexible Spending Accounts
  • Work/Life Resources
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